How Archvale helped Dr Singh and Carrfield Medical Centre thrive

Dr Manish Singh, a GP with over 25 years of experience, found himself stretched thin managing two practices in Sheffield and Rotherham. As the sole partner at Carrfield Medical Centre, he faced an overwhelming workload - managing 8-9 sessions per week, covering clinical care and administrative responsibilities. He also faced CQC pressures, and the constant worry of inspections and compliance demands.

“I was the last man standing,” Dr Singh explained. “It was difficult to maintain safe, effective care across two sites.”

Facing burnout and unsure of how to secure his practice’s future, Dr Singh received a letter from Archvale. Initially hesitant, he decided to explore the opportunity. What stood out during the discussions was:

• A personal connection - Archvale’s leadership, including Dr Zubair Ahmed, visited the practice in person, providing a hands-on, empathetic approach.
• Aligned values - Archvale’s commitment to patient care over profit resonated deeply.
• Transparent process - A straightforward property sale and clear discussions about the practice’s future instilled confidence.

“It felt like my sixth sense was tingling,” Dr Singh said. “I knew they were the right choice because of their honesty and focus on patient care.”

Dr Singh and his team experienced a seamless transition with Archvale. Key aspects included:

• Staff confidence - Contracts were secured, hours were adjusted, and new hires were brought on board to meet growing patient demand.
• Reduced burdens - Administrative tasks like QOF, compliance, and HR management were handled by Archvale, freeing Dr Singh to focus on clinical care.
• Property sale - The building transfer was completed within six to eight weeks, eliminating financial concerns.

“I could finally take annual leave without worrying about the practice,” Dr Singh shared. “It was a huge weight off my shoulders.”

Since partnering with Archvale, Carrfield Medical Centre has seen remarkable improvements:

• Patient access - The introduction of online booking tools and effective triaging reduced wait times and improved patient satisfaction.
• List size growth - The practice’s patient list grew significantly within six months, reversing years of stagnation.
• CQC readiness - Archvale’s team ensured full compliance, alleviating the stress of inspections.

“What I couldn’t achieve in three or four years was done in just six months,” Dr Singh noted. “It’s been unbelievable.”

Dr Singh reflects on the transformation:

• Relief from admin - “A lot of my admin is gone. I can concentrate on clinical care, which is what I’m best at.”
• Staff morale - “The staff are happier and more secure. We’ve even had to hire more people to meet demand.”
• Pride in patient care - “Archvale’s focus on high-quality, holistic care aligns perfectly with my values.”

Dr Singh’s experience highlights Archvale’s unique strengths:

• Integrity and transparency - Clear communication and an honest approach.
• Empathy and support - A hands-on team that values patient care above all else.
• Proven results - From administrative relief to improved patient outcomes, Archvale delivers on its promise.

“The team listens, supports, and truly cares. That’s why I recommend Archvale to other GPs.”